Deliveries are taking a little longer than usual
We received an exceptionally high volume of orders over the past few weeks, and our shipping partners are running slightly behind. Your order is in good hands.
Estimated delivery: 8 to 15 business days from the day your order ships.
Questions about your order? Write to us on our contact page and you'll hear back within 24 hours.
Questions about your order
Why is my tracking not updating?
This is completely normal with private carrier networks. Tracking events may appear less frequently than with standard couriers, but your package is still moving. Allow 2 to 3 business days between updates before raising any concerns.
My order has been shipped but I only see "Information Received" when I track it. Why?
This is completely normal, especially if your order was shipped less than 3 business days ago. Your package is already on its way: it simply takes some time for our carrier's system to sync and display the first tracking update. No action needed, just check back in a couple of days and you'll see it moving.
My estimated delivery date has passed. What do I do?
If your order has exceeded the 8 to 15 business day window, please contact our support team and we'll look into it for you right away.
Is my order lost?
Orders are very rarely lost in transit. If your tracking hasn't shown any movement for more than 10 business days, please reach out via our contact page and we'll resolve it promptly.