Hi, how can we help?

Orders leave our warehouse within 1 to 2 business days (weekends don’t count). You’ll get a shipping confirmation email with your tracking number as soon as it’s on its way.

United States: 2–12 business days, depending on stock availability. We ship from warehouses in the United States, Europe and Asia, and your order leaves from the one closest to you. If something is out of stock locally it ships from another warehouse rather than sitting and waiting.

Your shipping confirmation email includes a tracking number and link. You can also use the order tracker with your order number and the email you used at checkout. Can’t find it? Email support@nutriveen.com and we’ll pull it up for you.

Orders go into preparation right away, so email support@nutriveen.com as soon as possible with your order number and what you’d like to change. If it hasn’t left the warehouse yet, we’ll take care of it.

Message us straight away at support@nutriveen.com with your order number and the correct address. If the parcel hasn’t reached the carrier yet, we’ll fix it before it ships.

Any time, in two ways: through the customer portal, logging in with the email you used at checkout, or with one email to support@nutriveen.com. We’ll take care of it. One email is enough.

Still have product left? Skip or push back the next shipment yourself in the customer portal, or email support@nutriveen.com before your renewal date and we’ll do it for you.

That usually means a subscription is still active on your account. Email support@nutriveen.com with your order number or the checkout email: we’ll pause future renewals and go through the charge together.

Two things can cause that. Each checkout has its own portal, so check the last three letters of your order number and open the one that matches in the customer portal. If you’re already in the right one, it may be linked to a different email or payment method, so try the email you used at checkout. If it’s still not showing, email support@nutriveen.com and we’ll find it for you.

Yes. They share no ingredients and work on different things: the drops on the gut, the gummies on calm and focus. Both go in the morning. Give the drops first, then the gummies with breakfast 20 to 30 minutes later, so each does its job.

Gut Balance: yes. It works at the gut level and does nothing to interfere with how the medication does its job. Most parents who start with us are medicating, and they carry on exactly as they were.

Mind Balance: yes, and it is how most parents start. One thing we always recommend: mention it at your child’s next appointment, because the formula contains St. John’s Wort.

Gut Balance is formulated for children ages 3 and up. Mind Balance is for children 4 and up: ages 4 to 13 take two gummies daily, 14 and up can take up to four. Chewable gummies are a choking hazard under 4.

Gut Balance: one dropper a day, 1 mL, straight or stirred into juice, water, a smoothie or yogurt. Most parents do it at breakfast. It is raspberry, with a bitter blocker, so most kids take it without a word.

Mind Balance: two gummies, chewed, in the morning with breakfast. No water, nothing to mix, nothing to swallow.

Nothing happens. Pick it up again the next morning, and do not double the dose.

With a multivitamin, an omega-3 or a probiotic, yes: nothing in either formula works against them. The one thing to raise with your pediatrician is anything prescribed, because of the St. John’s Wort in Mind Balance.

You have 30 days from delivery to use your products completely. If you don’t see a difference, you get a full refund. Nothing to mail back.

Email support@nutriveen.com with your order number. One email is enough: no forms, no return label, nothing to send back.

Send a photo and your order number to support@nutriveen.com as soon as it arrives, and we’ll ship a replacement.

Send support@nutriveen.com the name and email address used at checkout and we’ll track it down. Most of the time it’s a typo in the email, so the confirmation went somewhere else.