Refund policy
π¦ Order Cancellation
We move fast so your order reaches your family without delay.
The moment your order is placed, it enters our automated fulfillment system β it's logged, picked, and packed for shipping right away, often within a couple of hours.
Because of how quickly this happens, your order is frequently already prepared and queued to ship before your tracking number is generated and emailed to you. Tracking details usually arrive within 6 hours of your order (up to 24 hours on weekends and holidays), even though your package is already moving through fulfillment behind the scenes.
Here's what that means if you'd like to cancel:
Before your order enters fulfillment: we can cancel it and issue a full refund. Because fulfillment begins automatically and quickly, this window is short β so please reach out as soon as possible.
After your order has entered fulfillment or been packed: we're no longer able to stop it, even if your tracking number hasn't reached your inbox yet. An order without a tracking email is not an order sitting untouched β it's very likely already packed and queued to ship.
Once your order is on its way: you're covered by our Empty Bottle Promise from the moment it arrives.
For subscription renewal orders, please see our Subscription Renewal Orders policy below β different rules apply.
β οΈ Orders in transit cannot be refunded. Once your order has shipped, we must wait until it is marked as delivered before any refund or return can be processed. If you no longer want your order, simply wait for it to arrive β then, as long as the product is unused and the seal is intact, you can start a return through our unopened-return process below.
Ordered by mistake, or unsure where your order stands? Email support@nutriveen.com right away β our team will confirm whether your order can still be cancelled.
π Subscription Renewal Orders
This section applies only to recurring subscription renewal orders. One-time purchases follow the standard cancellation policy above.
As an active subscriber, your Nutriveen Gut Balance is reserved for you in advance β we set aside inventory specifically for our subscription families so your child's routine is never interrupted.
Because your renewal stock is already reserved and fulfillment begins automatically, once your renewal order has been processed and the renewal confirmation email has been sent, that order is considered confirmed and can no longer be canceled.
Your subscription itself, however, can be canceled at any time β this policy applies only to renewal orders that have already been processed.
To skip, pause, reschedule, or cancel future renewals:
- Use our Subscription Management Portal: HERE
- Or email support@nutriveen.com at least 24 hours before your next scheduled renewal date
Please note: canceling your subscription stops future renewals only. It does not affect renewal orders that have already been processed and confirmed.
This policy helps us reserve inventory accurately for active subscribers and ensures timely fulfillment and delivery of every subscription order.
π‘οΈ Physical Returns β Unopened Products Only
Nutriveen Gut Balance is a consumable children's health product. For safety and quality reasons, opened or used bottles cannot be restocked or resold β which is why we can only accept physical returns of products that are completely unused, with the original seal intact.
If your product has been opened or used, a physical return is not possible. In that case, you may instead be eligible for our Empty Bottle Promise (see below), which does not require shipping anything back.
How unopened returns work
- Contact us first. Email support@nutriveen.com to request a return authorization. The return address will be provided only after your return is authorized β unauthorized returns cannot be refunded.
- Returns are shipped internationally to our fulfillment facility. Return shipping costs are the customer's responsibility and are not reimbursed β we already cover free shipping on every order we send to you.
- A tracked shipping method is mandatory. We cannot issue refunds for returns sent without tracking, or for returns lost in transit. Please keep your tracking number until your refund is confirmed.
- Inspection before refund. Once your return arrives at our facility and passes inspection (seal intact, product unused), your refund is processed within 3β5 business days to your original payment method.
Original shipping protection fees are non-refundable.
π¦ Damaged or Defective Orders
If anything arrives damaged, leaking, or defective:
- Email us at support@nutriveen.com within 48 hours of delivery
- Include your order number and photos
We'll send a replacement right away at no cost to you.
Please note: minor scuffs on outer packaging that don't affect the bottle are normal during shipping. Damage claims submitted after 48 hours of the confirmed delivery date are not eligible for replacement.
π Our Empty Bottle Promise
We want you to feel confident giving Nutriveen a real chance. If your child has used the first bottle every day until it's empty and you haven't seen the results you were hoping for, we'll refund that bottle. Nothing to mail back.
π How It Works
- Use your first bottle every day, as directed, until it's empty.
- Email support@nutriveen.com within 30 days of the day your order arrives. Include your order number, how long your child used Nutriveen, a photo of the empty bottle, and a few words about your experience. Requests without a photo of the empty bottle can't be approved.
- Once approved, we refund the price of your first bottle, less a 10% handling fee. On multi-bottle orders, the price of one bottle is your order total divided by the number of bottles. Shipping costs and shipping protection are non-refundable.
- Refunds are processed within 3β5 business days. Your bank may take another 5β10 business days, so allow 8β15 business days in total.
β What's Covered
- First-time customers only, once per household.
- One bottle only: the first bottle of your first order, however many bottles you bought.
- Any other bottles that are still sealed can be returned through our unopened-return process above.
π What's Not Covered
- Allergic reactions or sensitivities to any ingredient. Please review the ingredient list before use. If your child has a reaction, stop using the product and contact your healthcare provider.
- Requests before the first bottle has been used every day until empty.
- Requests sent more than 30 days after delivery.
- Orders still in transit.
- Change of mind, taste or texture preferences.
- Subscription renewals or recurring orders.
- Upsells, add-ons or promotional upgrades.
- Shipping costs.
Every request is reviewed individually by our team. Submitting a request does not automatically trigger a refund.
If you're unsure whether your order qualifies, email support@nutriveen.com and a real person on our team will help.
π Our Promise to You
We built Nutriveen because we believe no parent should have to keep guessing, keep blaming themselves, or keep watching their child struggle without real support.
We stand behind every formula. And we stand behind you.
If Nutriveen Gut Balance isn't the right fit for your family, we'll make it right.
Β
Contact Info
Nutriveen
Website: nutriveen.com
Business Type: Health & Beauty > Health Care > Fitness & Nutrition > Vitamins & Supplements
Contact email: support@nutriveen.com
We reply within 24 hours
Support Hours:
Monday-Friday - 9am - 5pm EST
Business Address:
11VOID LLC
1408 N Killian Dr Ste 101
Lake Park, FL 33403
United States